A serious patient injury flagged by a surgeon exposes a systemic issue with incident classification. What is a medical administrator to do? ‘Safeguarding Healthcare’ host Dr David Rankin dissects this scenario with Dr Lynette Knowles, the Medical Lead for Patient Safety and Quality at Clinical Excellence Queensland. Together they unravel the issues raised by this a preventable patient injury. They explore the challenges of incident reporting and classification, the critical role of organisational culture, the importance of accurate reporting, and the steps needed to ensure patient safety, staff support, and system improvements.

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