On this episode of Inside The Room, host Kyle Morris takes us deep into stage five of what he calls the "engagement flywheel"—a crucial component for building a successful business. Drawing inspiration from his own journey, Kyle breaks down how the right blend of encouragement and strategic hiring can transform not just your team, but the entire customer experience. From the early days of a single Trackman Bay in the back of a CrossFit gym to running a thriving 17,000-square-foot golf training facility, Kyle shares the lessons he’s learned about enticing customers, engaging them, empowering and equipping them, and—most importantly—how encouraging both your employees and clients can supercharge growth. Whether you’re in the golf industry or any customer-driven business, this episode is packed with actionable insights on assembling and inspiring a team that delivers results, boosts lifetime customer value, and keeps your business moving forward.

00:00 "Encouraging: 5th Stage of Customer Journey"

04:51 "Training and Retaining Strategy"

07:13 "Encouragement Boosts Customer Retention"

Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/hartzmann/paradise-island

License code: EGCL4LAT2URKBLYU

Copyright 2025 Kyle Morris