Inside Uber’s Incident Response Plan
Description
Wellness checks and surveys are essential to any crisis communication plan, but what happens when an employee responds that they need assistance? In this episode, Ashley Guest, Head of Strategic and Operational Solutions for Trust and Security at Uber, explains how the company built a global support model to ensure that impacted employees receive the help they need after an incident.
Ashley breaks down how Uber aligns regional teams to deliver consistent resources, improve data transparency, and build real-time support systems to fulfill duty of care across its global footprint.
Key takeaways:
- How Uber’s GSOCs support employees across 90+ countries
- Real-world examples of the company’s global support model in action
- The importance of developing valuable partnerships with vendors
- How Uber improved its employee data process to ensure accuracy with emergency communications
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
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