Natalie Ruiz didn’t wake up one day and decide to become the CEO of AnswerConnect, an answering service firm dedicated to staying human. Nope.

She was looking for what she describes as an easy, non-burnout, job. She started with the company as a temp and 20 years later is running it. Her journey began by telling the truth to the then-CEO about what she saw as obstacles to excellent service delivery. Well, he asked and she didn’t hold back.

Conversations grew from there and the rest are leadership lessons you’ll find along the way.

Listen here and check out AnswerConnect.com