DiscoverChicago Booth Review PodcastIs the customer always right?
Is the customer always right?

Is the customer always right?

Update: 2024-08-28
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Is the customer always right? In a world in which all sales are final, some buyers are bound to get duped. But if the customer’s always right, what can retailers do about unreasonable customers? In this episode we hear from Chicago Booth’s John Paul Rollert looks for a balance between honoring customers and indulging them.

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Is the customer always right?

Is the customer always right?