In this episode of #KatieTalks, I’m joined by David Imber, a strategist whose unparalleled expertise in crisis management and communications makes him the trusted advisor behind the scenes for some of the most distinguished brands, organizations, senior leaders, and C-suite executives. David isn’t the face you see in the media, but those who are in the spotlight—and the boardroom—rely on his insights to navigate the most complex and high-stakes situations.

 

We delve into the often misunderstood value of conflict and how it can actually serve as a catalyst for innovation and strategic clarity. David presents a masterclass in crisis management, where he underscores a crucial truth: crises aren’t about protecting your own image—they’re about being in service to your clients, customers, and stakeholders. He makes it clear that in a crisis, silence isn’t golden; it’s a perilous void that others will fill if you don’t. This episode is brimming with the kind of insights that only someone with David’s extensive experience—working with brands, senior leaders, C-suite executives, and organizations who set the standard—can offer.

 

Key Topics Discussed:

1. Rethinking Conflict in Business:

• David discusses how conflict, often viewed as a negative, can be harnessed to sharpen decision-making and drive meaningful outcomes.


• We explore how, much like competition in sports, conflict in business can be a powerful force—if approached with the right mindset.

The Real Missteps in Crisis Communication:

• David breaks down the critical missteps that leaders and organizations often make during crises, from poor information flows to the damaging consequences of a leader’s reluctance to apologize.


• He highlights how many leaders mistakenly see a crisis as something happening to them, rather than as a situation that impacts their market and stakeholders. This perspective is often where things begin to go awry.

Masterclass in Crisis Management:

• David explains that the most effective crisis communication strategies begin long before the crisis hits—with strong feedback loops, robust internal processes, and clear decision-making frameworks.


• A key insight: During a crisis, silence isn’t golden—it’s dangerous. If you don’t control the narrative, someone else will, and it might not be to your advantage.


• David emphasizes that a crisis isn’t about safeguarding your reputation—it’s about being in service to your clients, customers, and stakeholders. This approach is your best opportunity to rebuild and regain trust.

Referenced Material:

• David’s recent blog post, Crisis Communications: Five Top Tips, where he elaborates further on these strategies.

Tune in to hear more about:

• How to approach conflict in a way that strengthens your strategic decisions.


• The anatomy of a poorly managed crisis, and how to avoid becoming the next cautionary tale.


• Practical, insider tips on fortifying your organization’s crisis communication strategies.