Keep Calm and Dialog is the theme of today’s live read of Crucial Conversations. It’s all about maintaining focus and singularity, while asking the key question, “What do I really want from this?”

This was episode 173 of our week-daily virtual coffee, which takes place in Konktown’s discord server and Clubhouse’s Startup Club from 8-9am EST. It's free and open to anyone from anywhere in the world.

Some of the key highlights from today's show included:

1. Mastering crucial conversation skills through repetition and maintaining focus on goals can improve relationships and results.


2. Identifying the right issue using CPR (content, pattern, relationship) helps address problems effectively.


3. Using questions like "what do I really want?" can help manage emotions and redirect conversations productively.


4. Bookmarking original topics when new issues emerge helps ensure thorough resolution.


5. Greta's example showed how acknowledging hypocrisy and soliciting feedback transformed a defensive conversation into an opportunity for growth.

Show notes based on our discussion (as per Otter.ai's beta tool):

Crucial conversations for personal and professional growth. (3:51 )

Effective communication in difficult situations. (7:21 )

Improving communication in personal and professional relationships. (12:26 )

Choosing the right topic and addressing issues. (19:03 )

Creative output and workplace issues. (25:17 )

Effective communication and decision-making in a team setting. (29:46 )

Staying calm and focused in crucial conversations. (34:49 )

Improving dialogue skills in difficult situations. (40:54 )

Cost-cutting measures in a corporate meeting. (45:55 )

Cost-cutting initiative turns heated. (50:15 )

Using questions to manage emotions and resolve conflicts. (55:14 )

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