Kelly’s Resort Hotel & Spa Manager, Laura Kelly on the iconic brand and the secret to the returning customer
Update: 2025-06-20
Description
Laura tells us how it all started at Kelly’s, how the family have achieved outstanding service for generations and how their staff create those special little wow moments for guests.
There are almost 300 employees at Kelly’s so we delve into how they retain their talent and maintain such an unrivalled standard of service.
We also chat about whether Laura thinks there’s a hospitality crisis and how her own children would like to holiday at Kelly’s!
We were honoured to have Laura on the podcast to understand how Kelly’s have mastered service excellence.
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