Many employees, managers, and even leaders are disconnected from who their customers are and how they live their lives.  What if you infused a passion for the customer – and an understanding of the customer – into your business?  A triple threat leader will ensure that customers are served with intelligent solutions that are designed for them, and that do right by the customer, the company, the employees, and society as a whole.  In this episode we discuss customer centricity with Ken Rees, innovator, founder, and customer advocate about how he infuses customer centricity into the culture at his companies.