Konecranes - Leveraging & Structuring Data with Full Organizational Alignment in Service
On episode 2 of the Service Intel Podcast, Sidney is joined by Nave Orgad, the Director of Service Innovation and Service Agreements at Konecranes. Nave describes how he has leveraged data to best promote field service offerings, going from a cost center to a profit center, the need for technician soft skills in order to upsell service, and the importance of having access to parts onsite and how to obtain this effectively. Nave also dives into the need for alignment between product development and service team, explaining successful cross functional troubleshooting within service as an organization. He emphasizes the necessity of cleaning up and structuring data, sometimes more so than even analyzing it - underscoring its crucial importance in any field service operation.