Listen Top Shows Blog

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

Update: 2023-04-11

Share

Description

LGPro asks CSBA's CX Director, Kate Gorman if councils are meeting customer expectations for service and what they could be doing better.

Comments

Top Podcasts

The Best New Comedy Podcast Right Now – June 2024 The Best News Podcast Right Now – June 2024 The Best New Business Podcast Right Now – June 2024 The Best New Sports Podcast Right Now – June 2024 The Best New True Crime Podcast Right Now – June 2024 The Best New Joe Rogan Experience Podcast Right Now – June 20 The Best New Dan Bongino Show Podcast Right Now – June 20 The Best New Mark Levin Podcast – June 2024

In Channel

LGProcast - Episode 20 – How Risky is Your Council?

LGProcast - Episode 20 – How Risky is Your Council?

2024-10-0215:17

LGProcast - Episode 19 – AI for Senior Leaders

LGProcast - Episode 19 – AI for Senior Leaders

2024-07-2410:41

LGProcast - Episode 18 - What’s Missing from the Local Government Amendment Bill?

LGProcast - Episode 18 - What’s Missing from the Local Government Amendment Bill?

2024-06-1013:57

LGProcast - Episode 17 – Managing Complex Performance and Mental Health

LGProcast - Episode 17 – Managing Complex Performance and Mental Health

2024-04-0110:47

LGProcast - Episode 16 – Local Government Reforms: What You Need to Know

LGProcast - Episode 16 – Local Government Reforms: What You Need to Know

2024-02-0714:45

LGProcast - Episode 15 - What’s Keeping Council Leaders Up at Night?

LGProcast - Episode 15 - What’s Keeping Council Leaders Up at Night?

2023-12-1008:02

LGProcast - Episode 14 - The Future of Local Government - the Kiwi Perspective

LGProcast - Episode 14 - The Future of Local Government - the Kiwi Perspective

2023-09-2513:03

LGProcast - Episode 13 - Council Chiefs React to Commonwealth Games Cancellation

LGProcast - Episode 13 - Council Chiefs React to Commonwealth Games Cancellation

2023-07-2511:49

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

2023-04-1113:33

LGProcast - Episode 11 - Getting Indigenous Procurement Right

LGProcast - Episode 11 - Getting Indigenous Procurement Right

2023-03-2614:11

LGProcast - Episode 10 - The CALD Experience in Council

LGProcast - Episode 10 - The CALD Experience in Council

2022-11-3011:48

LGProcast - Episode 9 - How to Become an Inclusive Employer (and Fill Job Vacancies)

LGProcast - Episode 9 - How to Become an Inclusive Employer (and Fill Job Vacancies)

2022-10-1212:00

LGProcast - Episode 8 - Next Steps in the Culture Review

LGProcast - Episode 8 - Next Steps in the Culture Review

2022-08-1708:26

LGProcast - Episode 7 - Fixing Aged Care

LGProcast - Episode 7 - Fixing Aged Care

2022-06-2714:31

LGProcast - Episode 6 - What’s Your LGBTIQA+ Action Plan?

LGProcast - Episode 6 - What’s Your LGBTIQA+ Action Plan?

2022-04-2615:07

LGProcast - Episode 5 - Is Mentoring For You?

LGProcast - Episode 5 - Is Mentoring For You?

2022-03-2113:22

LGProcast - Episode 4 - Where Are The Environmental Health Officers?

LGProcast - Episode 4 - Where Are The Environmental Health Officers?

2022-03-0217:21

LGProcast - Episode 3 - Why Council Staff Are Burning Out

LGProcast - Episode 3 - Why Council Staff Are Burning Out

2021-12-2113:19

LGProcast - Episode 2 - Local Government's Great Resignation

LGProcast - Episode 2 - Local Government's Great Resignation

2021-11-1015:38

LGProcast - Episode 1 - Should Councils Mandate Vaccination for Staff?

LGProcast - Episode 1 - Should Councils Mandate Vaccination for Staff?

2021-10-0510:41

00:00

00:00

x

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

LGProcast - Episode 12 - How Councils Get CX Right (and Wrong)

Local Government Professionals Inc