DiscoverTalking Banking MattersLeading with mobile: In conversation with ING’s Petri Nikkilä
Leading with mobile: In conversation with ING’s Petri Nikkilä

Leading with mobile: In conversation with ING’s Petri Nikkilä

Update: 2023-09-20
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ING’s head of retail markets leaders for the Netherlands, Belgium, and Luxembourg discusses the bank’s journey to a mobile-led model, and about balancing customer experience with operational and digital innovation.

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Leading with mobile: In conversation with ING’s Petri Nikkilä

Leading with mobile: In conversation with ING’s Petri Nikkilä

McKinsey & Company