In 1998, Helen’s family got their first home computer - and she logged on to chat with existing friends and strangers she met online. Since then, instant messaging has taken over our lives, with an estimated 2.7 billion users on WhatsApp alone.

But what is happening in the secrecy of our direct message inboxes and neighbourhood group chats? Three stories of chaos, confusion - and comedy - highlight just how strange it can feel to make sense of the fast paced, casual world of instant messaging.

Producer: Tom Pooley
Assistant Producer: Orla O'Brien
Sound Design: Louis Blatherwick
Editor: Craig Templeton Smith
Original music: Coach Conrad

A Tempo & Talker production for BBC Radio 4