Lessons In Credit Access and Culture-Building at Synchrony
Update: 2025-08-18
Description
The average credit decision at Synchrony relies on 9,000 pieces of data. How does the company use all this information to expand credit access while giving consumers the right amount of credit at the right time?
Join Steve Odland and guest Brian Wenzel, chief financial officer at Synchrony, to find out how the company is improving financial literacy, how Synchrony uses machine learning, AI, and other technologies to improve its offerings, and how it reset its culture through active listening and transparency.
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