In this episode of the MGMA Insights Podcast, host Daniel Williams is joined by Sula Coria-Garza, Director of Health Information and Technology Services at People’s Community Clinic. Sula, an MGMA member and long-time listener of the MGMA podcast, shares her insights on advancing health IT in a nonprofit healthcare setting. As they discuss innovations in healthcare technology, artificial intelligence (AI), and the evolving role of networking for healthcare leaders, Sula offers practical advice on overcoming current challenges and harnessing new technologies to benefit patients and staff alike.

Episode Highlights:

• The Role of Technology in Healthcare
  • Sula describes how People’s Community Clinic has integrated health IT tools to streamline operations and improve patient communication, emphasizing the importance of immediacy and accessibility through portals and real-time messaging.
  • Quote: "Everything you just described [communication portals, text updates] is pretty much the foundation of our health center."
• Integrating AI in Healthcare
  • Sula discusses her clinic’s initial use of AI, particularly in translation services for non-English-speaking patients. This AI tool allows healthcare providers to communicate more effectively and securely, highlighting the need for HIPAA-compliant solutions.
  • Quote: "It’s been great because [AI] can immediately, in real time, translate any language that we need, and we're able to communicate with the patient in real time."
• Challenges in Health IT
  • Reflecting on the pandemic’s acceleration of telehealth, Sula notes that, while healthcare technology rapidly evolved, implementing it sustainably requires addressing security concerns and prioritizing patient confidentiality.
  • Quote: "We just implemented something over the weekend that we couldn’t have done in five years otherwise... the challenge is ensuring security while pushing forward."
• Networking and Peer Support
  • Sula shares her experiences at MGMA events, where networking with peers across the U.S. helped her discover shared challenges and solutions, alleviating feelings of isolation that healthcare leaders often face.
  • Quote: "We don’t have to be alone... it’s great to share our vulnerabilities without hesitation, especially with others who understand the unique challenges of our roles."

Key Takeaways:

• Maximizing Patient Communication: Leveraging technology for real-time interactions can drastically improve patient satisfaction and clinic efficiency.
• AI for Multilingual Accessibility: Secure, HIPAA-compliant AI tools for translation empower providers to meet diverse patient needs.
• Telehealth Adoption and Security: Rapid deployment during the pandemic revealed the need for long-term strategies in health IT and cybersecurity.
• Value of Peer Networks: Connections formed through MGMA help leaders exchange solutions and provide mutual support in a rapidly evolving field.

Resources Mentioned:

• MGMA’s certification programs and events for continuous professional growth.
• HIPAA-compliant AI translation tools – reach out to People’s Community Clinic for specific recommendations.

For more information, check out MGMA resources here.

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