This episode explores the journey of Kevin Dutkiewicz launching Tech Brews, his approach to serving underserved small businesses, the struggles with business administration, and the philosophy of running a modern MSP without the typical minimums. Uncle Marv and Kevin debate the realities of break-fix models, Trunk Slammer myths, and community-driven solutions. Listeners gain insight into tech stacks, vendor management, legacy client support, and why being active in groups like MSP Geek is vital for IT pros. Geek out with discussions on home automation, Code Mash, and what truly helps an MSP succeed in today’s dynamic market.

Actionable Takeaways

• Focus on providing IT support to small businesses with affordable, accessible service—there’s an untapped market below typical MSP minimums.
• Evolve your toolset (ticketing, quoting, documentation) as your business matures and scales.
• Be intentional with work/life boundaries and stay active in community groups to sharpen your skills and network.

Companies, Products, and Books Mentioned

• Tech Brews: https://www.techbrews.co/
• OIT VoIP: https://www.oit.co
• Halo PSA: https://halopsa.com
• Hudu: https://hudu.com/
• Sophos: https://sophos.com
• Huntress: https://huntress.com
• IT Glue: https://itglue.com
• ClickUp (Project Management Platform): https://clickup.com
• Zomentum (Quoting): https://www.zomentum.com
• Code Mash Conference: https://codemash.org
• MSP Geek: https://www.mspgeek.org
• Tony Packo’s Restaurant: https://tonypackos.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast