Health centers can integrate new technology to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health throughout the COVID-19 pandemic in their campaign to enhance their digital check-in process. By working with two technology partners to develop an API – a software interface that allows different computer programs to communicate with each other – Altura Centers not only made their patient intake experience more efficient, but modeled how the health care safety net can leverage successful partnerships with technology vendors.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Arnie Reynoso, Chief Information Officer at Altura Centers for Health
• OTech (now part of HealthMark Group) will streamline your patient experience with solutions for pre check-in, check-in, and electronic forms
• WELL Health (now Artera) delivers a platform-level patient communications solution that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.