Craig and Andy talk about managing technical debt. Is more data needed? Do you need to be driven by metrics? What is possible versus realistic? Who do you need to make happy—your customers or your team members?

Andy shares how a big release has been in quality assurance (QA) for about a month, which shows the shortcomings of the product process but pushes for better quality when released to the public as refactored, not redesigned.

Craig understands how the product process is never done. There’s always some metric or issue to track, improve, fix, and measure. Also, as the owner and founder of Castos, there’s times when team members are hesitant to push back or share their opinions on what can be done.