Managing the Digital Workforce: AI’s Role in the Future of Work
Update: 2025-12-11
Description
1036: What does it mean to manage a digital workforce?
In this episode of Technovation, we feature a panel from our most recent Metis Strategy Summit where three top executives explore how AI is reshaping work, both automating tasks, and changing the nature of management itself.
Peter High speaks with:
- Jennifer Charters, Chief Information Officer at Lincoln Financial
- Prasanna Gopalakrishnan, Chief Product & AI Officer at ADP
- Daniel Marcu, Global Head of AI Engineering at Goldman Sachs
Together, they discuss:
- Why AI agents require new thinking about team structure and oversight
- How CIOs and CHROs must partner to build enterprise AI fluency
- The risks of shadow AI and the need for secure platforms
- How habit loops and performance incentives impact AI adoption
- What it takes to balance innovation speed with organizational readiness
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