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How can business owners effectively build trust and transparency in remote teams while ensuring they aren't the bottleneck in their company's growth?

In this episode, Mike Jesowshek interviews Tyler Winn from Serious Payroll to discuss strategies for mastering remote team success. Tyler shares insights on the importance of hiring the right people, establishing trust in remote teams, and the value of transparency in work processes. He also delves into their hiring process, the systems they use for effective remote work, and the significance of delegation for business owners. Tyler emphasizes the need for continuous improvement and the benefits of having clear, shared processes to maintain accountability and elevate team standards.

[00:00 - 05:22 ] Trusting Remote Teams

• Tyler shares the origin story of Serious Payroll and their remote-first approach.
• Tyler talks about the early challenges and decisions that shaped their remote work model.
• He emphasizes measuring outcomes rather than hours worked.

[05:22 - 12:05 ] The Hiring Process: Systems and Transparency

• Tyler explains the steps in their hiring process, involving multiple team members.
• He discusses the critical role of systems in managing remote work.
• How transparency elevates standards and accountability are shared.

[12:06 - 16:35 ] Continuous Improvement

• Templates and repeatable systems help improve efficiency.
• Tyler shares the importance of propagating values and expectations within the team.

[16:36 - 20:05 ] Building Connection in Remote Teams

• Tyler shares the strategies for fostering connection and communication among remote team members.
• What is the importance of meaningful meetings focused on human connection rather than logistics?
• Regular team meetings and one-on-one check-ins maintain rapport.

[20:06 - 27:12 ] Delegation and Scaling the Business

• Letting go as a business owner is vital to prevent becoming the bottleneck.
• Hiring assistants can allow focusing on high-value activities.

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Direct Quotes:

"Butts in seats don't matter. The outcome is what matters." - Tyler Winn

"Transparency is not a 'big brother' thing; it's a gift that elevates standards and accountability." - Tyler Winn

"80 percent done by somebody else is 100 percent freaking awesome." - Tyler Winn

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Podcast Host: Mike Jesowshek, CPA - Founder and Host of Small Business Tax Savings Podcast

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