Mastering Restaurant Grand Openings and Tech Innovations in Hospitality with Richard Green
Description
Want to unlock the secrets behind a seamless restaurant grand opening? Richard Green, VP of Operations at Gusto Fresh Bowls and Wraps, joins us to share his invaluable insights from his extensive experience, including his tenure at Chick-fil-A. Discover why he compares grand openings to major sporting events and how adaptability and thorough preparation are your best allies. Richard recounts the high-stakes opening of a New York location, revealing how bringing in skilled leaders from other locations turned potential chaos into a smooth success. This episode is packed with practical tips on fostering a supportive team and maintaining the right mindset to navigate unexpected challenges.
But that's not all—we're also diving into the transformative power of technology in the hospitality industry. Learn how to anticipate guest needs and create a seamless, frictionless experience, especially crucial in our post-pandemic world. We'll discuss the integration of systems like point of sale, online ordering, and loyalty platforms to craft a unified digital experience. Hear about the advanced technologies larger companies are leveraging, such as artificial intelligence, to elevate customer interactions, and the hurdles smaller companies face in this evolving landscape. Tune in for actionable strategies that promise to enhance your operations and delight your guests.
United States
