In Part 1 of his conversation with host Glenn Murphy, Matt Handley, CEO of Handelsbanken Wealth, reflects on the journey that brought him into banking and the experiences that have shaped his leadership along the way. He discusses the values that sit at the heart of Handelsbanken’s model — trust, empowerment, and long-term relationships — and how these principles continue to guide the organisation’s approach in a rapidly evolving financial landscape.

Matt also shares insights from supporting customers, communities, and colleagues through different stages of growth and challenge, emphasising the importance of sound judgement, local decision-making, and authentic human connection. The discussion delves into the changing expectations of customers, the role of technology in enhancing rather than replacing relationships, and how the bank is adapting to meet the needs of the next generation.

A thoughtful and engaging conversation that sets the stage for a deeper exploration of the values and vision driving Handelsbanken’s distinct approach to banking.

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