This segment focuses on essential communication skills and techniques for mediators. Topics include developing opening statements, building trust, gathering facts, framing issues, note-taking, empowerment tactics, and effective listening and clarification skills. The segment addresses both face-to-face and telephonic communication, emphasizing effective techniques for interactions between parties and the mediator.

Host: Devin Tucker, ARC (Alternative Resolution Centers)

BHBA's Mediation Training is presented by Lawyers' Mutual Insurance Company. Get discounted rates for professional liability insurance for mediators at www.lawyersmutual.com.

Audio versions of Beverly Hills Bar Association programs are eligible for Self-Study CLE credit in California. Visit www.bhba.org/podcasts for more information.