Host: Artur Olesz
Guest: Dr. Katharina Schweidtmann, Head of Strategy & Partnerships at Doctolib

 Episode Overview:

In this episode, host Artur Olesz speaks with Dr. Katharina Schweidtmann from Doctolib, Europe’s leading e-health platform, live from DMEA Berlin—Europe’s foremost digital health conference. They dive into how Doctolib is reshaping healthcare delivery through digital tools, AI innovation, and seamless patient-practitioner experiences.

About Doctolib

• Serves 80+ million users across Europe.
• Connects 450,000 healthcare professionals.
• Shares 9 million+ documents monthly.
• Focus: improving access and simplifying administrative processes in healthcare.

Dr. Schweigertmann’s Mission

• A physician herself, she’s driven to:
  • Enhance healthcare professionals’ daily lives.
  • Improve patient access and autonomy.

 Appointment Innovation

• Enhanced matching algorithms between patient needs and practitioners.
• Future focus: anticipating care needs, beyond basic search functions.
• Transition from appointment-only tool to a full clinical and administrative platform.

Product Evolution

• Expansion into practice management, clinical documentation, and billing systems.
• Strong emphasis on interoperability with hospital systems and national health records (e.g., Germany’s EPA and France’s integration).

 Patient Engagement

• Waitlist function allows flexible rebooking and reduces no-shows.
• Seamless user experience with email/SMS/app reminders.
• Average no-show rate down to ~2%, even <1% in some clinics.

 For Healthcare Professionals

• Reduces administrative burdens through:
  • Self-service tools for patients.
  • Integrated messaging (e.g., secure Doctolib Silo app).
  • Streamlined communications (no fax, fewer calls).
• Designed for both individual practices and large institutions like Charité or Zana Kliniken.

 AI Integration

• Phone Assistant: AI-driven call management for practices.
• Consultation Assistant: Speech-to-text summaries for doctors (live in France, coming to Germany).
• Strong focus on user-friendly, generative AI across tools.

 Electronic Records & Document Sharing

• Automated patient prep: uploads required documents before appointments.
• Bidirectional communication for document requests.
• Preparing for deeper integration with national health systems (e.g., Gematik in Germany).

 Intersectoral Collaboration

• Serves GPs, specialists, hospitals, and ambulatory centers alike.
• Enables referrals and information exchange across the care pathway.
• Silo app helps professionals consult across institutions—even internationally.

 International Expansion

• Strongholds: France (origin), Germany (largest market).
• Future plans to launch in more European countries.

 What’s Next for Doctolib?

• Evolving from appointment tool to comprehensive health management platform.
• More AI-driven tools for doctors and patients.
• Greater international reach and deeper product portfolio.
• Continuing commitment to free access for patients and a subscription model for providers.

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