Michele Hansen on Customer Interviews and Deploying Empathy

Update: 2021-10-04

Description

Joy Heron talks with Michele Hansen about customer interviews

Deploy Empathy

Practical Empathy by Indi Young

Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie

The User Experience Team of One by Leah Buley

Inspired by Marty Cagan

The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser

Clayton Christensen books

Lean Customer Development by Cindy Alvarez

Brené Brown

Deploy Empathy Newsletter

Software Social Podcast

Comments

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Michele Hansen on Customer Interviews and Deploying Empathy

#box-pro-ellipsis-176324007471510{-webkit-line-clamp:2;}Michele Hansen on Customer Interviews and Deploying Empathy

Michele Hansen on Customer Interviews and Deploying Empathy

CaSE Podcast Team

Michele Hansen on Customer Interviews and Deploying Empathy