Millions pledged to tackle airline complaint backlog, but how can root problems be addressed?
Update: 2023-03-15
Description
The federal government has pledged $75.9 million to address the backlog of passenger complaints related to lost luggage and delayed or cancelled flights. Guest host Mark Kelley discusses how to address the root problems with Christine Waugh, who has filed three small court claims against WestJet; Tom Oommen, director general of the analysis and outreach branch of the Canadian Transportation Agency; and John Gradek, an aviation management professor at McGill University and a former Air Canada executive.
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