In this episode, we're joined by Mathew Rowles, Managing Director of Malago Insurance in Bristol. With over 30 years in the industry and nearly a decade running his own brokerage, Mathew has built something genuinely meaningful – a firm rooted in traditional values, local relationships, and an unwavering commitment to doing things the right way.

We talk through the story behind Malago: why Mathew chose to set up on his own, how he’s grown the business through word-of-mouth and community reputation, and what it means to stay independent in today’s fast-changing insurance landscape. From supporting local sports teams to organising Christmas appeals for families, Mathew’s approach is all about bringing people together and providing real value.

In this episode:

🌉 Why community-led values still outperform volume-driven models

🌉 How independent brokers can compete – and win – without chasing scale

🌉 What today’s clients really want: relationships, relevance, and reliability

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