Money on the Line: Give Your CSRs the Tools to Succeed
Description
CSRs are the frontline employees of most home service businesses.
That’s why Ralph Johnson, VP of Client Solutions at CallPoint, believes that owner-operators should make a concerted effort to give them the tools they need to succeed.
You’re already spending marketing dollars to bring in calls — shouldn’t you equip and train your people to handle them?
Tune in as Ralph shares his thoughts on must-need tech in modern call centers, why you should incentivize your CSRs, and how to scale your CSR team with company growth.
Join us as we discuss:
[8:00 ] Implementing new tech for inbound calls
[12:33 ] Training, tracking, and incentivizing CSRs
[22:07 ] Scaling your call center with your company
[27:28 ] Telltale signs of an underperforming call center
Check out these resources we mentioned during the podcast:
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