What does it take to go from a one-man IT shop to a thriving 10-person business rooted in trust and professionalism? In this episode, I talk with Jason Thomas about his journey, the value of honest communication, and the tight-knit Chicago IT community that supports one another. You’ll hear how empathy, transparency, and taking time to recharge outside the business can fuel not just growth, but real transformation for your MSP.

Why Listen:

• Discover practical tips for scaling your MSP team
• Learn the value of empathy and trust with customers
• Insights into joining and benefiting from industry organizations like NSITSP
• Leadership lessons from nearly two decades in IT services
• Real-world advice on documentation and cybersecurity best practices

Companies, Products, and Books Mentioned

• JATAG Solutions: https://www.jatag.com/
• National Society of IT Service Providers (NSITSP): https://nsitsp.org
• Microsoft: https://www.microsoft.com
• Boy Scouts of America / Scouting America: https://www.scouting.org
• CIS Controls (Center for Internet Security Controls): https://www.cisecurity.org/controls

=== SPONSORS

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast