Nadine Nethery on how freelancers can retain customers
Update: 2025-07-20
Description
We all know that it’s so much easier to keep your existing clients rather than constantly hustle for new ones, so this week Rachel & Lynne are chatting with customer retention expert Nadine Nethery. Nadine, an audience-driven copywriter and retention strategist, discusses the importance of retaining clients over constantly hustling for new ones.
It's a great episode, as Nadine shares insights on:
- How to create personalised customer experiences
- Using tools for personal video messages
- Automating customer touchpoints with email marketing platforms.
- The value of referral partner programs
- How AI is impacting freelance copywriters
- How freelancers can position themselves as strategic partners rather than transactional vendors
Listen to Nadine's podcast, What Would They Do here: https://podcasts.apple.com/au/podcast/what-would-they-do-the-customer-experience-podcast/id1796323283
Connect with Nadine at www.candocontent.com
And find her Virtual Scratchie Card: https://link.candocontent.com/content-byte-scratchie
Visit The Content Byte website for a transcription of this episode: https://thecontentbyte.com/episodes/
Find Lynne www.lynnetestoni.com
Find Rachel www.rachelsmith.com.au
Rachel's List www.rachelslist.com.au
Thanks (as always) to our sponsors Rounded (www.rounded.com.au ), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: hello@rachelslist.com.au for the details.
Episode edited by Marker Creative Co www.markercreative.co
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
1.0x
