Navigating Change: Biometrics, Data, and Customer Experience at Airports
Description
In this engaging episode, Jason Rome chats with Paul Puopolo, Head of Data Analytics and Innovation at DFW Airport, to explore the cutting-edge technologies shaping the future of air travel. They delve into the intricacies of biometrics, facial recognition, and the delicate balance between enhancing convenience and respecting data privacy.
Paul sheds light on the complexities of coordinating innovation across multiple entities, including airlines and the TSA, and how these interconnected brands impact the passenger experience. They discuss how innovation projects are managed within an operational environment and the importance of planning for the long term, not just the immediate future.
The conversation also covers AI/ML applications within the airport, the essential role of communication and change management in technology rollouts, and the kind of talent needed to drive successful innovation. They address the challenges of testing new technology in a public space and how to ensure that innovations truly benefit the customer experience.
Tune in to get an insider’s perspective on the forces driving transformation in the world of air travel!
United States
