Navigating Difficult Conversations

Update: 2025-07-08

Description

In This Episode:

In Episode 9 of the Learning Pod, Roxanne Rodriguez dives into the art of navigating difficult conversations in the workplace. Joined by guests Natalie Canadeo and Anjali McQueen, the discussion explores why people often avoid these conversations and underscores the importance of clarity and empathy. They share effective communication techniques, such as using "I" statements and active listening, to minimize defensiveness and enhance understanding. The episode also highlights the importance of preparing for these conversations by setting clear goals and anticipating possible responses. Finally, they emphasize the value of follow-up actions and written summaries to ensure lasting improvements and mutual understanding.

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