Navigating crisis management with Natasha Konstantinova: empathy, teamw ork, and psychological strategies
Update: 2024-06-12
Description
Roxanne Derhodge welcomes Natasha Konstantinova, who shares her journey into reputation management and founding Reputation Science during the COVID-19 pandemic. They discuss psychological responses to crises, training leaders, the 4 A's of crisis management, and the importance of empathy, humility, and teamwork.
(0:00 ) Introduction and welcome
(0:38 ) Introduction of guest Natasha Konstantinova
(1:41 ) Natasha's background and journey to reputation management
(3:38 ) Founding Reputation Science during the COVID-19 pandemic
(7:26 ) Psychological responses to crises
(16:47 ) Training leaders to manage their own responses
(20:29 ) The 4 A's of crisis management
(23:40 ) The necessity of teamwork in crisis management
(31:16 ) Showing empathy and humility in crisis situations
(39:07 ) About Reputation Science and how to connect
(41:25 ) Roxanne's book and quiz promotion
(0:00 ) Introduction and welcome
(0:38 ) Introduction of guest Natasha Konstantinova
(1:41 ) Natasha's background and journey to reputation management
(3:38 ) Founding Reputation Science during the COVID-19 pandemic
(7:26 ) Psychological responses to crises
(16:47 ) Training leaders to manage their own responses
(20:29 ) The 4 A's of crisis management
(23:40 ) The necessity of teamwork in crisis management
(31:16 ) Showing empathy and humility in crisis situations
(39:07 ) About Reputation Science and how to connect
(41:25 ) Roxanne's book and quiz promotion
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