In this riveting episode of Tales from the Service Industry, join hosts Bill, Lis, and Gwynn as they dive into a rollercoaster of anecdotes from the front lines of customer service.

From jaw-dropping encounters with grumpy guests to navigating the challenges of dealing with abuse of rewards accounts, this episode is a rollercoaster of emotions. Discover the shocking moments when cheaters are caught red-handed, the intense pressure of angry guests threatening to take your job, and the humorous yet unbelievable tales that unravel in the world of customer service.

Whether you're in the industry or just love a good story, this episode is packed with drama, laughter, and insight into the trials and tribulations faced by service industry professionals. Tune in for a captivating journey through the highs and lows of serving the public.

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