OLE Ep. 117 - Maximizing Customer Retention with JP Scoville from Cinch
Description
In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by JP Scoville from Cinch to explore innovative strategies for customer retention in the quick lube industry. They discuss the power of personalized marketing and customer journey management, sharing valuable insights on how to keep guests coming back. JP reveals a four-phase approach to customer retention, including the importance of timely communication, review generation, and tailored offers. This episode is packed with actionable advice to help quick lube operators enhance their customer experience and grow their businesses.
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