DiscoverSupplyChainTalkOmnichannel vs. multichannel – understanding which is better for your business and customers
Omnichannel vs. multichannel – understanding which is better for your business and customers

Omnichannel vs. multichannel – understanding which is better for your business and customers

Update: 2021-10-22
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This is the audio-only version of our weekly supply chain talk show.  Join us once a week for free by visiting: https://business-reporter.co.uk/supply-chain-talk/

On this episode, we focus on the following news story;

How the supply chain crisis is affecting six big economies
https://www.theguardian.com/business/2021/oct/02/how-the-supply-chain-crisis-is-affecting-six-big-economies

In this episode, we focus on answering the following questions:

  • Creating a consistent and unified customer experience through omnichannel strategies.
  •  How has the pandemic accelerated this drive? How did companies rapidly evolve their business model into full omnichannel and accelerate their eCommerce operations?
  •  Are micro-fulfillment centers (MFCs) the next step in creating a harmonious omnichannel supply chain?

The panel discussion is titled “Omnichannel vs. multichannel – understanding which is better for your business and customers”

https://business-reporter.co.uk/supplychaintalk/omnichannel-vs-multichannel-understanding-which-is-better-for-your-business-and-customers/

This episode is hosted by Duncan Brock
https://www.linkedin.com/in/duncanbrock/

Our Guests are: 

-Tom Rose
https://www.linkedin.com/in/tom-rose-69a2155/

-Xabier Basañez Lorenzo
https://www.linkedin.com/in/xpbasanez/

-Richard Wilding OBE
https://www.linkedin.com/in/richardwilding/

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Omnichannel vs. multichannel – understanding which is better for your business and customers

Omnichannel vs. multichannel – understanding which is better for your business and customers

Business Reporter