Omnichannel vs. multichannel – understanding which is better for your business and customers
Description
This is the audio-only version of our weekly supply chain talk show. Join us once a week for free by visiting: https://business-reporter.co.uk/supply-chain-talk/
On this episode, we focus on the following news story;
How the supply chain crisis is affecting six big economies
https://www.theguardian.com/business/2021/oct/02/how-the-supply-chain-crisis-is-affecting-six-big-economies
In this episode, we focus on answering the following questions:
- Creating a consistent and unified customer experience through omnichannel strategies.
- How has the pandemic accelerated this drive? How did companies rapidly evolve their business model into full omnichannel and accelerate their eCommerce operations?
- Are micro-fulfillment centers (MFCs) the next step in creating a harmonious omnichannel supply chain?
The panel discussion is titled “Omnichannel vs. multichannel – understanding which is better for your business and customers”
https://business-reporter.co.uk/supplychaintalk/omnichannel-vs-multichannel-understanding-which-is-better-for-your-business-and-customers/
This episode is hosted by Duncan Brock
https://www.linkedin.com/in/duncanbrock/
Our Guests are:
-Tom Rose
https://www.linkedin.com/in/tom-rose-69a2155/
-Xabier Basañez Lorenzo
https://www.linkedin.com/in/xpbasanez/
-Richard Wilding OBE
https://www.linkedin.com/in/richardwilding/



