Adopting new software is a big business decision for any company. You’re likely investing considerable time, money and effort to get it up and running.

Having a partner that is aligned around your goals and expectations of that investment can be the difference between a prosperous long-term relationship and a spiral into frustration and ultimately an expensive break-up.

Our guest today is Jerry Henry, Director Professional Services and Onboarding at Sendoso. In this episode you’ll hear how he:

• Defines 4 pillars of onboarding at Sendoso
• Empowers his team to get creative helping customers
• Reports on the business impact of onboarding performance
• Maps the journey for customers from closed won to successful
• Ensures a smooth handoff from sales to onboarding for customers

Enjoyed this episode? Connect with Jerry on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.