In this episode, Ross Saunders speaks with Marc Haine about the concept of 'Forever Boarding' as a transformative approach to employee engagement. They discuss the shortcomings of traditional onboarding processes, the importance of ongoing support and communication, and the need for managers to evolve into coaching roles. Marc emphasizes the significance of understanding employee journeys, recognizing disengagement, and fostering a sense of community within organizations to enhance workplace culture and retention.

Takeaways

• People stay because they feel seen, heard, and valued.
• Onboarding should be an ongoing process, not a finite one.
• Employees evolve, and so should our management approach.
• Engaged participants can become ambassadors for the organization.
• Managers should focus on coaching rather than just managing.
• Regular communication is crucial for team dynamics.
• Curiosity and service should guide management practices.
• Creating a sense of community reduces interpersonal conflicts.
• Accountability to each other enhances workplace culture.

About Marc:

With over 35 years of experience in hospitality and service-based industries, Marc Haine knows one thing for sure: people don’t stay because of perks—they stay because they feel seen, heard, and valued. As a keynote speaker and membership engagement strategist, Marc helps organizations and associations turn casual participants into committed ambassadors.

Marc is the author of Lights! Camera! Action! and host of the podcast Marc Haine Live, where he empowers leaders to rethink how they build connection—from the inside out. His work blends storytelling, humour, and actionable strategy to help teams ignite engagement, elevate culture, and build lasting loyalty.

Marc works with organizations to strengthen engagement, boost retention, and create transformative experiences that stick.

Whether it’s for team leaders, business owners, or association executives, Marc delivers insights that shift perspective—and strategies that stick.

https://meetwith.marchaine.com

https://www.facebook.com/MasterofExperiences

https://instagram.com/MarcJLHaine

https://www.linkedin.com/in/marchaine/

https://www.MarcHaineLive.com

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

https://linktr.ee/rossgsaunders

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

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