Optus Outage: 2 Deaths Linked to Unanswered Emergency Calls
Update: 2025-12-18
Description
Optus Network Outage: A Tragic Failure - A new report exposes ten mistakes by Optus and Nokia, leading to a major network outage in September. This failure resulted in hundreds of unanswered emergency calls, tragically linked to two deaths. The independent review reveals significant process gaps, cultural challenges, and accountability issues within Optus. The company pledges to implement all twenty-one recommendations from the report, including improving routine network changes and addressing departmental silos. Optus chairman expresses deep regret and confirms further action against individuals involved. This incident underscores the importance of robust communication infrastructure for public safety and emergency response.
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