Optus admits 'critical failure' after leaving senior stranded after lightning strike
Update: 2025-12-05
Description
An Optus executive joined Gary Hardgrave to explain why a vulnerable grandmother was subjected to rigorous ID checks and long wait times while her phone lines were down.
Hear the company's explanation for the error and the new promises they are making to protect elderly customers.
See omnystudio.com/listener for privacy information.
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