PayPal partners with OpenAI to let users pay for their shopping within ChatGPT
Update: 2025-10-28
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đď¸ **Podcast Summary:**Get ready for a game-changing shopping experience! Paypal and OpenAI are joining forces to bring online shopping into the chat era. Starting in 2026, Paypal users can shop directly within ChatGPT using the Agentic Commerce Protocol (ACP). This open technology allows merchants to showcase their products in AI apps, enabling users to find and buy items through AI agents.Paypal's Instant Checkout feature, introduced in September, streamlines the purchasing process. Users can select products, confirm shipping and payment info, and complete their purchase without leaving the chat. This innovative approach could make online shopping more enjoyable, especially for ChatGPT users.Paypal wallets will provide familiar protections and dispute resolution for in-chat purchases. Additionally, card payments will be supported through a dedicated payments interface, ensuring users aren't limited to their Paypal balance.In 2023, stores using Paypal for payments will have their products displayed directly in ChatGPT. This means businesses selling electronics, fashion, or beauty products can reach customers in a new way, without complex integrations. Paypal will manage matching shoppers and stores and process payments behind the scenes.This move is part of Paypal's broader strategy to embrace AI-powered shopping experiences. They've already started working with other AI tools like Perplexity and Google services for in-app checkouts. Paypal is also equipping their staff with ChatGPT and OpenAI's coding tools to stay ahead in the evolving digital payments landscape.
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