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What if two handwritten sentences could do more for engagement than a dozen meetings? We sit down with author and keynote speaker Amy Daughters to unpack the surprising power of pen on paper—how a spontaneous act of compassion turned into 580 letters and a repeatable practice any leader can use to build trust, loyalty, and genuine kinship at work.

Amy walks us through the moment that sparked her writing habit, the two-year exchange that reshaped her view of connection, and the decision to write to every Facebook friend. Along the way, we dig into why tactile notes matter: they signal time and intention, they feel personal without being private, and they create an unmistakable moment of being seen. You’ll hear research-backed insights on why customer loyalty and employee engagement rise when people feel valued, not just satisfied, plus real-world examples of notes displayed like badges of honor in cubicles and kept in bedside drawers for years.

We get practical too. Expect simple, plug-and-play scripts for appreciation, support, and recognition that take under five minutes to write. Learn how to overcome the vulnerability speed bump, set up a low-cost “handwritten hub” with cards and stamps, and enlist your team’s eyes and ears to spot wins you might miss. We also explore how brief notes can bridge deep differences—acknowledging humanity without demanding agreement—and why this small habit can move culture faster than most big initiatives.

If you’re a manager, executive, or team lead looking for a human, scalable way to strengthen relationships, this conversation is your playbook. Subscribe, share with a leader who needs it, and tell us: who’s the first person you’ll write to this week?

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I've poured all my best work into my newest book, Amplifying Your Leadership Voice: From Silent to Speaking Up. If today's episode resonated with you, I know the book will be a powerful tool. You can preorder it now to be one of the first to get your copy when it is out in December!

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