Please Look at Me! (Thoughts on customer service at the coffee shop.)
Update: 2022-08-11
Description
When I walk through the doors of a local coffee shop - or any retail store, for that matter - I do not expect immediate service. I get it, people are busy, and it's hard to find a busier atmosphere than a coffee shop from 7:00 am - 9:00 am.
However, I've noticed a recurring phenomenon where I feel completely invisible as a customer patiently waiting for help, and that doesn't make sense to me.
In this episode, I share some thoughts on my recent (and ongoing) experience with what I consider a very-easy-to-fix customer service issue.
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