Podcast 125 - Four KeysTo Improve At Home Agent Engagement & Reduce Turnover In Contact Centers
Update: 2024-06-26
Description
Are your remote employees as engaged and satisfied as they could be, or are you struggling with the same old turnover issues despite offering the flexibility of working from home?
Many businesses are transitioning to remote work, believing it will increase employee satisfaction and reduce turnover. However, despite offering this much-desired benefit, many companies are still facing high turnover rates and disengaged employees. This episode addresses these concerns head-on and offers practical solutions:
Learn how to effectively set priorities for remote employees to ensure they feel valued and engaged from the start of their day.
Discover the importance of repetition and over-communication in building a strong, cohesive remote team.
Gain insights into the necessity of face-to-face interactions and how to implement them even with a remote workforce.
Don’t let remote work challenges hold your team back—listen to this episode now and transform your approach to managing at-home agents!
Many businesses are transitioning to remote work, believing it will increase employee satisfaction and reduce turnover. However, despite offering this much-desired benefit, many companies are still facing high turnover rates and disengaged employees. This episode addresses these concerns head-on and offers practical solutions:
Learn how to effectively set priorities for remote employees to ensure they feel valued and engaged from the start of their day.
Discover the importance of repetition and over-communication in building a strong, cohesive remote team.
Gain insights into the necessity of face-to-face interactions and how to implement them even with a remote workforce.
Don’t let remote work challenges hold your team back—listen to this episode now and transform your approach to managing at-home agents!
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