Podcast 147-Six Types of Turnover Sabotaging Your Contact Center & How to Stop Them
Update: 2025-06-06
Description
👉 Is high turnover silently wrecking your contact center — and what can you do about it before it's too late?
If you’re a contact center leader battling unachievable KPIs, burnout, and constant agent attrition, this episode digs into the hidden dangers you’re facing — and how they’re stalling your team's performance and culture. Discover why the same outdated strategies are setting your center up for failure and how rethinking turnover can change everything.
✅ Learn the 6 most damaging types of turnover hurting your contact center right now — and how to spot them early.
âś… Discover practical, no-cost ways to strengthen your hiring, training, and coaching processes to boost retention starting tomorrow.
âś… Gain insights on how small, strategic changes can drive massive improvements in employee engagement, morale, and overall performance.
If you’re a contact center leader battling unachievable KPIs, burnout, and constant agent attrition, this episode digs into the hidden dangers you’re facing — and how they’re stalling your team's performance and culture. Discover why the same outdated strategies are setting your center up for failure and how rethinking turnover can change everything.
✅ Learn the 6 most damaging types of turnover hurting your contact center right now — and how to spot them early.
âś… Discover practical, no-cost ways to strengthen your hiring, training, and coaching processes to boost retention starting tomorrow.
âś… Gain insights on how small, strategic changes can drive massive improvements in employee engagement, morale, and overall performance.
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