PointClickCare’s Nani McDonnell On Delivering Measurable Customer Value At Scale
Description
To drive best-in-class Net Dollar Retention, all of your customers must realize measurable value from their usage of your product. For organizations with segments of 1000+ individual customers, this is a daunting proposition. While each individual customer may have a low Annual Recurring Revenue (ARR) value, these segments represent a significant percentage of your overall ARR when combined. Therefore, your ability to retain and expand this mass of customers is critical to your overall NDR performance and long-term growth.
In this episode, host Ross Fulton chats with Nani McDonnell, Senior Vice President, Customer Success and Customer Support at PointClickCare, for her expertise on how to scale customer value realization to drive unparalleled revenue retention and expansion.
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To accelerate customer value realization in your organization:
- Learn how you can integrate your customer lifecycle to accelerate value realization and best-in-class NDR
- Discover the 6 key disciplines to mastering customer value realization
- Learn 5 proven steps to aligning Sales & Customer Success and value selling and success
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