Poor Service Isn’t Always An Accident. It’s Often By Design

Update: 2021-09-08

Description

In markets without much competition, organisations can deliver bad service not because of poor design and management, but simply because they can.

The Twitter thread we discuss by Ben P. Taylor (@antlerboy) in the pod is available here. https://twitter.com/antlerboy/status/1433070351953575940?s=20

This episode is also available as a blog post: http://paulitaylor.com/2021/09/03/poor-service-isnt-always-an-accident-its-by-design/

Comments

In Channel

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The Great Resignation and The Relentless Rise of Work About Work

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Poor Service Isn’t Always An Accident. It’s Often By Design

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The People Vs The System – and Why The People Rarely Win

2021-09-0112:33

How Do You Solve A Problem Like The NHS?

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The Hawthorne Effect: Why Employers Need To Be Cautious In Post-Pandemic Planning

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The Difference Between Good And Bad Organisations

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Moving From ‘Big Change That Rarely Happens’ To ‘Small Change That Always Does’

2021-08-0306:37

Turn Your Company Into A Problem Solving Machine

2021-08-0305:06

Remote Work Is Always Efficient But Efficient Isn’t Always Effective

2021-07-1606:28

How Do We Emerge From a State of Fear?

2021-07-1406:44

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Poor Service Isn’t Always An Accident. It’s Often By Design

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Poor Service Isn’t Always An Accident. It’s Often By Design

Paul Taylor

Poor Service Isn’t Always An Accident. It’s Often By Design