Process Driven Thinking
Update: 2021-06-11
Description
With cultural organisations starting to reopen, there is an opportunity to step back and reflect on some of our working practices, and consider making some changes. In this episode, Chris Snow, Head of Support Services at the National Theatre, looks at a few tools that can help Visitor Experience or Operations Managers to improve a team’s efficiency, the quality of the venue’s visitor experience, and ultimately make our working lives a bit easier.
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