In this episode we will discuss process mapping

Item 1: Why

1. Plan of PDCA


2. Baseline current process


3. Future state of process

Item 2: How

1. Excel or Paper and pencil


2. Visio


3. PowerPoint

Item 3: When

1. Beginning of a project


2. Any process at all


3. When developing a procedure

Story: Inclusion of process maps into procedures.