In this episode, I sat down with Mac Boyter, healthcare industry expert and Research Director at KLAS Research. From his unique vantage point, he shared insights on what healthcare providers are looking for and what technology participants like VisitPay are doing to meet those needs. 

One topic that resonated in our conversation was how health systems drive change around the patient experience by putting patients first. As Mac sees it, these health systems often have “the best outcomes because those patients are driving the conversation through NPS and feedback.” By listening and adapting to what patients need and expect, health systems are able to increase patient satisfaction—engendering patient loyalty. Catch the rest of our conversation in our latest episode from “Against the Odds: The Path to Patient Loyalty.”

I also asked Mac what he’d be doing if he wasn’t a research director at KLAS. Let’s just say, we weren’t surprised by his answer. Have a listen and see if you aren’t either.